Shipping policy

At Decoy Luxury, we are committed to delivering your perfumes promptly and securely. Please review our Shipping Policy to understand the terms and conditions that apply to your purchase.

1. Shipping Timeline

  • Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • Shipping Time: We offer Pan India shipping with an estimated delivery time of 5-7 business days after your order has been processed. Please note that delivery times may vary depending on your location, public holidays, and other external factors.

2. Shipping Charges

  • Standard Shipping: We offer standard shipping across India. The shipping cost will be calculated at checkout based on your location and the weight of your order.

  • Free Shipping: We provide free shipping on orders above [insert amount]. This offer is applicable only within India.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can use this information to monitor the status of your delivery.

4. Delivery Issues

  • Undeliverable Packages: If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for any additional shipping costs. Please ensure that all shipping information is accurate when placing your order.

  • Delayed or Lost Packages: While we strive to deliver your orders on time, unexpected delays may occur. If your order is delayed or lost in transit, please contact our customer service team at [insert contact email] for assistance.

5. No Returns or Exchanges

Due to the nature of our products, we do not accept returns or exchanges for any perfumes once they have been shipped. Please make sure to review your order carefully before completing your purchase. In the rare event that you receive a damaged or incorrect item, please contact us immediately so we can address the issue.

6. Contact Information

If you have any questions or concerns regarding your shipment, please contact our customer service team:

Royz Innovation Pvt Ltd
GA 116, Rajdanga Main Road, Kolkata 700107

By placing an order with Decoy Luxury, you agree to the terms outlined in this Shipping Policy. We appreciate your understanding and thank you for choosing Decoy Luxury by Royz Innovation Pvt Ltd.